Shipping & Return Policy
This policy outlines our procedures for shipping, handling, and returns. It is governed by and forms part of
our Terms & Conditions.
Note: All products sold by ReCon-X are for Research Use Only (RUO) and are not intended for human or
veterinary use, therapeutic use, or diagnostic purposes.
Shipping & Delivery
A. Order Processing Time
Orders are typically processed and prepared for shipment within 1 business day, subject to product
availability and payment verification.
Orders placed after 1:00 PM PST, on weekends, or on holidays begin processing the next business
day.
B. Shipping Methods & Carriers
We ship using established carriers such as Amazon Logistics, FedEx, UPS, and USPS to ensure reliable
delivery of laboratory-grade products.
Standard shipping typically delivers within 1–3 business days after processing.
Expedited options may be available at checkout.
Custom formulations or bulk orders may require additional processing time.
Temperature‑sensitive products are shipped with appropriate cold packs or insulation.
C. Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, destination, and selected shipping
method.
D. Title & Risk of Loss
Title and risk of loss transfer to the Customer once Products are delivered to the shipping carrier.
After the carrier accepts the package, ReCon-X is not responsible for:
Transit delays,
Carrier mishandling,
Damage occurring during shipment,
Lost or stolen packages.
Customers may choose to add insurance for additional protection.
E. Import & Customs (International Orders)
For international shipments:
Customer is responsible for compliance with import laws.
Customer must pay all duties, taxes, and customs fees.
Packages refused or seized by customs are not eligible for refund.
Returns & Refunds Policy
Due to the specialized nature of RUO laboratory products, all sales are final. We do not accept returns or
issue refunds except in cases where the product arrives damaged or is incorrect due to Company error.
A. Exceptions — Damaged or Incorrect Products
A return or refund may be approved only if:
The product was physically damaged upon arrival, or
The incorrect product was shipped due to Company error.
B. Claims Process
To file a claim:
1. Contact us within five (5) business days of delivery.
2. Submit the following to x@reconx.bio: Order number, Product name, and a clear photo of the damaged item.
C. Resolution Options
Once damage or error is verified, ReCon-X will offer one of the following at its discretion:
Replacement of the original product at no cost, or
Full refund to the original payment method, including applicable shipping fees.
D. Non-Refundable Situations
Refunds cannot be issued for:
Customer ordering errors.
Change of mind or product no longer needed.
Improper storage or handling after delivery.
Products that are opened, used, or altered.
Customs refusal, clearance issues, or international import complications.
Transit delays or carrier‑related issues.
E. Refund Processing Time
Approved refunds are processed within 7–10 business days. Posting time depends on the customer’s bank
or payment provider.
If you have questions regarding this policy, please contact us at x@reconx.bio